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The Power of QR Codes in Small Business

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Let's Get Coffee graphic with cup of coffee in QR code for Transcend Ideas

As polarizing as they were, the pandemic-era menus at restaurants deserve credit for the revival of the QR code. Before 2020, this technology was declining, but the need for contact-free options ushered in a new era of creative QR code use within marketing. As the global QR code labels market is projected to grow by an additional 5.6 percent by 2026, exceeding $1 billion, it’s clear that they’re here to stay.

Rightfully so, as it turns out QR codes are an effective marketing tool for business owners. As nearly half of the global population owns a smartphone, most of these devices now come with built-in QR code scanning capabilities, eliminating the need for external apps that used to hinder their functionality. This is a positive development for QR code implementation since they are specifically made for mobile users.

Transcend Ideas - scan QR code for menu image

Why should you use QR codes in your small business?

  1. Connecting Print and Digital Marketing: QR codes provide a seamless link between your print materials and digital content.
    • Information-Rich Design: You can pack more information into your materials without clutter, maintaining an appealing design while delivering valuable content.
    • Enhanced Design Flexibility: QR codes allow for various design options while ensuring brand consistency. Allowing you to choose custom colors, and designs, and incorporate your own logo. 
  2. Targeted Calls to Action: Drive specific customer actions and direct them to relevant web links with ease, breaking through the digital noise.
  3. Efficient Customer Navigation: QR codes facilitate streamlined processes, connecting customers to services like Wi-Fi or customer intake forms effortlessly.
  4. User-Friendly and Cost-Effective: They are easy to implement and budget-friendly, making them accessible for businesses of all sizes.
  5. Data Tracking: QR codes are a valuable tool for tracking customer behavior and collecting analytics data, providing insights for informed marketing strategies.

Did you say Data?

As it turns out, QR codes gather rather useful analytics for businesses through their data-tracking abilities. With services like Qr-code-generator.com by .bitly, you are privy to a CSV report that offers insight; into total QR scans, the geographic location of those scans, the device, and the time the scan was made. These data specs can help business owners pinpoint the effectiveness of marketing efforts.

QR Code Ideas?

One of the many benefits of using QR codes in your marketing strategy is the flexibility they provide, allowing you to customize a highly effective strategy for your business. Given the numerous possibilities, this may seem overwhelming. Here is a list to start as you look to implement QR Codes for your business:

  1. Business Card: Create a QR code that links to a digital business card. This is especially useful in networking scenarios when you don’t have a physical business card on hand.
  2. Social Media: Restaurants, for instance, can place a QR code on their menus, allowing customers to access their social media channels instantly.
  3. Feedback: Implement a QR code on your printed materials to provide clients with a direct way to share their feedback or reviews.
  4. Website: Guide clients directly to your website, where they can find a comprehensive overview of your business concept.
  5. Location: Simplify the process of locating your business by linking a QR code to Google Maps or Waze for easy directions.

We hope our insights have inspired you to explore QR code marketing in your business endeavors. To begin creating your own customized QR codes, you can turn to various software providers. At Transcend Ideas, we favor Qr-code-generator.com! 😃

Does your team need help expanding the reach of your marketing campaigns and business? Let Transcend Ideas take some of the load off and help put QR codes to work for you! Schedule a time to get coffee with us at this link and let’s chat business!

Leverage the Power of Email Marketing

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Email marketing graphic with a heart over an envelope on an illustrated laptop screen

As a business owner, it’s easy to divert your attention towards the flashy world of social media marketing. However, what if we told you that email marketing not only leaves a more lasting impression on customers but also boasts a high success rate in converting those impressions into sales?

Leverage the Power of Email Marketing to Retain Customers

It can, also, be tempting to put all your energy into acquiring new clients when it’s a better investment to focus on retaining existing ones. According to MailChimp, our email marketing platform of choice, “customer retention is all about ensuring that existing customers continue to choose your products or services.” 

Retention emails, in particular, play a pivotal role in achieving this goal. These targeted communications are designed to reinforce your product or service’s value, nurturing customer loyalty, and promoting continued usage, all while fostering satisfaction and deeper engagement with your brand. According to Heather Devine, the founder of Transcend Ideas, “A well-executed email marketing strategy can tell a story and build lasting relationships between the recipient and the brand. The relationship can be maintained or it can fizzle out, it all depends on utilizing several communication tactics well, including email marketing.”

Ohio voters - email marketing graphic

Why are retention emails so effective?

  1. Existing Customers Buy More Frequently 📈

    Market Metric’s data reveals a striking fact: your chances of successfully selling to an existing customer range from 60% to 70%. In contrast, the success rate of closing a new customer hovers much lower, at just 5% to 20%.
  2. Cost-Efficiency 📉

    Marketing to existing customers is not only more effective but also lighter on your budget. According to MailChimp, a mere 10% increase in customer retention rates can boost profits by a remarkable 30%.
  3. Freshness and Relevance for Your Brand

    By staying in touch with your customers through retention emails, your brand remains top-of-mind. This not only ensures their ongoing satisfaction but also increases the likelihood of satisfied customers recommending your brand to potential new customers.

Prioritizing customer retention is a vital component of running a successful business. One way to achieve this is through a well-structured email marketing strategy that maintains a consistent relationship with your existing customers. While organizing such a campaign might seem daunting, it doesn’t need to be complicated. Embrace your brand’s unique personality and the relationships you’ve cultivated. A customer communication calendar can help streamline your efforts throughout the year.

Retention emails come in various forms, and the right approach depends on factors such as your unique business, objectives, and the time of year.

Types of Retention Emails

  1. Welcome Emails

    When a new customer inquires about your business or subscribes to your newsletter, use this opportunity to introduce yourself and showcase the value you offer. Plus, welcome emails often enjoy an above-average open rate.
  2. Announcements and Product Updates

    When you release a new product or service, share the exciting news with your existing clients. They deserve to be the first to know!
  3. Promotional Emails

    Reward loyal customers with discounts or promotions, demonstrating your appreciation for their continued support.
  4. Reminder Emails

    Help customers keep track of important dates and ensure time-sensitive information stays fresh in their minds. For instance, many non-profits benefit from countdown emails leading to fundraising deadlines, like the Old Bill’s Fun Run giving period in Jackson Hole every fall.
  5. Customer Engagement Emails

    Customer engagement emails encourage active participation from your customers, inviting them to share feedback, take surveys, or interact with your brand directly. These interactions foster a sense of community and strengthen customer loyalty.
  6. Special Occasion Emails

    Recognize holidays or specific seasons with tailored retention emails that align with your brand identity. Be cautious not to get lost in the holiday email clutter; make it work for your brand.
  7. Thank You and Acknowledgment Emails

     Take a moment to express gratitude to your customers. ❤️

These are just a handful of examples of retention email types. You know your business best, so get creative and stay consistent!

Is email marketing a foreign territory you don’t want to explore? Let Transcend Ideas fill you in on how we can make email marketing work for your business. We will work with you on the email marketing strategy to best fit your audience and bring great results for your business.

Create Your Holiday Marketing Plan

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Holiday Marketing Plan with holiday decor

Summer’s come to an end and shorts and sandals are being replaced with jeans and boots. It may seem a little silly to already be thinking about a holiday marketing plan— didn’t summer JUST end? But believe it or not, now is the PERFECT time to get ahead when it comes to the holidays. 

Holiday season has a tendency to sneak up on you. Halloween, Thanksgiving, Christmas, and New Years seem so far in the future. Before you know it, snowflakes will be falling and the busyness of the holidays will be in full swing. Want to avoid unnecessary stress and burnout this holiday season? Check out our helpful holiday marketing tips and get ahead of the game!

Prioritize Your Holiday Marketing Plan

Brainstorm: Start as soon as you can to brainstorm a holiday marketing plan and put it into place. Holiday sales tend to bring in about 20% of annual sales across most industries. It’s the time of year where a strong marketing plan can bring your business to the top of the competition. Plus, who doesn’t want to end 2023 with a bang?

Your brainstorming session should be where you bring efficiency and creativity together. 

Ask for help: Seek out innovative yet reliable marketing plans. Your employees as well as other experts in your industry may have some insight that you didn’t realize you need. Or perhaps you’re friends with an owner of a business very different from yours. You can still bounce ideas off of each other.

Reflect on Your Past Marketing Plans

One of the first steps of an effective marketing plan is to research your own company. Sounds weird? It’s not! 

Use historical data to determine if you overspent or underspent on anything last year (we’re talking money or time).

  • Did you host an event? If so, how effective was it? 
  • Did you create a coupon? If so, how many coupons were used?
  • Did you write a blog? If so, how many people read it?
  • Did you update your website? If so, how much more traffic is it seeing?
  • Did you use social media last year? If so, have your followers increased/do they engage with your material?

Take a closer look at how you’ve been conducting your previous holidays marketing strategies and see what really worked and what could use some extra TLC.

Create a Holiday Offer

Pick a campaign theme and run with it! Each year you should reflect on what you want this holiday season and what your organization or business can provide people. Each year may be drastically different or have subtle nuances. Either way, your holiday campaign should be designed with flavor! Have fun with it. Your campaign is designed around your holiday offer.

Establish a Goal for the Holiday Season

A clear and attainable goal is one of the cornerstones of a great marketing strategy. A goal is not a hope. It’s an objective that you’ve written down and will pursue. Writing down your goal keeps you accountable to it in the future.

Your goals should be SMART – Specific, measurable, attainable, relevant, and time-bound. 

Collect $75,000 in donations for ____ charity by December 25, 2023.

Generate 2,000 leads who are interested in our black friday sale by November 22, 2023.

Host 250 participants at the annual _____ event on December 31st, 2023. 

You goals could focus on one or multiple categories:

  • Revenue
  • Awareness
  • Leads
  • Shares
  • Conversion

Define Your Target Audience

Who are you trying to attract and who do you already attract? Gather as much information about your target audience as possible. 

Reflect on your target audience:

  • Do they like to shop in stores or online?
  • Do they consume social media on instagram or facebook?
  • What’s their age demographic?
  • Are you catering to a high-end consumer or more of the middle class?
  • Are they locals, tourists, or a mix of both?

When you truly understand your target audience, you understand the best ways to engage them.

Leverage the Right Marketing Channels

After looking at your target audience and writing down your goals this holiday season, you need to determine which marketing channels are best for you. 

Marketing is EVERYWHERE these days. Make sure that you’re emphasizing quality over quantity. (Quantity isn’t bad, just make sure that the quality is the priority!) Ask industry experts what they use, take a short class on the latest marketing channels, and be creative.

You may want to optimize these marketing channels:

  • Website
  • Email 
  • Instagram
  • Facebook
  • LinkedIn
  • TikTok
  • Newspaper Ads
  • Online Reviews
  • Word of mouth
  • Paid Advertising 
  • Radio
  • Chamber of Commerce listing
  • Sponsorships
  • Community calendars
  • Flyers/Posters

 Create Your Marketing Calendar

This is an exciting new step! All of your planning and preparation come together in your marketing calendar. 

This calendar reminds you of holidays and important nation-wide events such as Halloween, Thanksgiving, Christmas Eve, Black Friday, Cyber Monday, and Small Business Saturday. You can even include other celebrations or noteworthy days like Native American Heritage Month, World Mental Health Day, Daylight Savings, World Coffee Day, National Ugly Christmas Sweater Day, Winter Solstice, or a sporting event.  

Plus, this calendar reminds you to release a new promotional video, run a new ad, print and hang a community flier, or post a story on instagram.

No matter what industry you’re in, you NEED a marketing calendar to keep everything straight.

Delegate, Delegate, Delegate

Delegate tasks to keep everything organized and running smoothly. Most of the time, you can’t do everything—and that’s okay!

If an employee is extremely detail oriented and good with numbers—have them order merchandise or supplies.

Do you have an employee is a social butterfly? Encourage them to meet with your advertisers or plan a social event.

Is there an employee who loves to read—have them research your target audience.

Optimize the strengths of others! 

Avoid the Biggest Holiday Marketing Plan Mistakes

Now that we’ve discussed what you SHOULD do, let’s quickly go over what you SHOULDN’T. 

  1. Only focus on one marketing strategy – this will drastically limit your reach. It’s okay to have one larger marketing strategy but just make sure that it’s not your only one.
  2. Last minute planning – start early! Last minute planning will stress you out and hurt your outcomes.
  3. Not optimizing your mobile site – You need to be accessible online. Like it or not, that’s how the world runs these days. Focus on your online presence and you will reap the rewards.
  4. Ineffective customer service – Be available and fully staffed during the busy holiday season. Customer service can make or break any business. Monitor social media engagement and consider implementing a live chat feature on your website.
  5. Not staying local – One way to stand out is to have a personalized touch to your organization—don’t underestimate the power of your local audience.

The Bottom Line

Design your holiday marketing plan to boost your brand awareness and meet your goals. It’s that simple. Position your brand above others, attract new customers, and keep your loyal ones. Make it great, make it you!

Do you need holiday marketing solutions and don’t know where to start? Schedule a time to grab a coffee and learn how Transcend Ideas can help take the load off this holiday season and provide marketing solutions for your company.

Dear Canva, I LOVE you!

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A quick geek out over Canva!

This is a geek out blog post about Canva. If you haven’t guessed, I love the platform and what they provide businesses. Their platform continues to amaze me and what you can do with it. How may I count the ways.. I love you, Canva!

SVG Magic in Branding Your Business

DeLacy Tea Company – SVG rosehips

Let’s begin with SVGs, which stands for: Scalable Vector Graphics.
This handy-dandy format allows for your vector files to be colorized before your eyes. That’s right. Exactly how you can pull an element from Canva and change out a color to your liking? I recently designed something for Mariel’s DeLacy Tea Company. Delacy Tea Company wanted to utilize the rosehips element on different tea labels. Each label needing to be a different color, so making a couple of elements she can then colorize in Canva was huge! An important tip for Illustrator/vector designers: make sure the vector is completely closed so the element can be colorized effectively in Canva. For this sample of their rosehips (right), I had the lines in the leaves transparent and not white so that the rosy color or any color of their choosing can stand out on a contrasting background.

There are some smaller businesses that need to be able to “play” with their logo and with this versatility it allows for a business owner to take it upon themselves to make necessary changes on their own.

From now on, when I package my client’s graphics and hand them over, SVGs will be on that checklist of elements that are an absolute must. Exporting elements for your clients that can be the most useful allows them to move freely in their brand without constraints. All too often clients have shared stories where they are left hopeless with ownership over their own logo files, domain names, hosting for their website, access to their social media platforms, etc. All forthcoming topics I will happily share in our blog.

Some Canva templates provided for marketing campaigns:

Happy Holidays from JH Fire/EMS
People Spread Love Old Bill’s Fun Run (Insta Square)
TCWP Spray Days (Email Newsletter header)
People Spread Love Old Bill’s Fun Run (Insta Square)

Bravo goes back to Canva, an Australia-women owned business. Canva has revolutionized graphic design for so many ambitious dreamers. Now design is accessible to anyone that wants to build a business with the help of their design platform. I couldn’t be more excited to recommend them to anyone who works in design or wants to dabble in it.

Canva Custom Template Offerings

Hashtags Banned vs Allowed

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Did you know that Instagram has taken a stand against certain hashtags? Yep, they’ve implemented a ban to make sure those hashtags don’t get associated with any flagged content. It’s all about protecting users and businesses from potentially harmful or inappropriate stuff. So, if you want to keep your social media game strong, stick to using only approved hashtags.

Now, let’s talk about the power of hashtags!

Hashtags play a significant role in social media, allowing individuals to express themselves and explore new ideas. They enable users to share their experiences, perspectives, and achievements, connecting with people and places they may have never reached before. By simply clicking on a hashtag, you can discover a world that relates to your interests, location, and hobbies. Hashtags bring humanity to the internet, injecting emotion into an otherwise flat digital landscape.

Where does the problem lie?

However, the power of storytelling through hashtags can also attract negative elements. Some individuals and accounts exploit the platform for their own gain, providing no value to users. To combat this, Instagram has banned certain hashtags that have been flagged by the community for various reasons. By using a banned hashtag, you risk connecting with inappropriate or objectionable content.

Meta hashtags now offer a tool to check if a hashtag is banned. This tool allows you to verify whether the content you are sharing or connecting with is acceptable and approved by Instagram’s community standards. Banned hashtags include those that feature obscene phrases, explicit or violent material, and those associated with spam or bot accounts. Using banned hashtags repeatedly may result in a shadow ban, temporarily limiting engagement on your Instagram account until the issue is resolved.

Here are a few banned hashtag you should avoid using all together:

#valentinesday
#single
#nasty
#besties
#alone
#adulting
#dating
#humpday
#mustfollow
#parties
#workflow
#thought

Hashtags that connect to proven spam or bot accounts and other content that directly violates Instagram’s community standards will be banned, as well. If you are found repeatedly using banned hashtags, a shadow ban may be placed on any Instagram account. A shadow ban is a temporary limit to any account, they bring your engagement to low or none until there is a resolution to the problem.

Find the complete list of banned hashtags, access the list via desktop or on the Instagram app with the most recent additions. Make sure you stay up to date with what content is being nixed on Instagram so you don’t lose quality engagement from your viewers!

Keep Telling Your Story!

Despite these precautions, it’s crucial to keep sharing your story on Instagram. By maintaining high standards and adhering to community guidelines, you contribute to a positive online environment. At Transcend Ideas, we are eager to connect with you, discover your story, and help amplify your message to those seeking the services you offer. Join us on the bright side of Instagram!

Let Transcend Ideas help find the perfect balance of social media to use in your marketing campaigns and strategy. Let’s get coffee today!

Master CTA’s (Call to Actions) with Empathy Marketing

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How can you master CTA’s (Call to Actions) with empathy marketing? What are CTAs you ask?

It’s the acronym for call-to-action, like:

Donate Now

Learn More

Buy Now

Register Now

… and so on!

CTA is giving the audience direction and an actionable to take

When we market to our audience we are looking to add value and we are asking them to engage with us with curiosity. With my approach to empathy marketing I empathize with my audience and where they are. Here are some things to think about when you are generating your content and your CTAs when you write a newsletter, blog post, or a social media post.

When using empathy marketing, ask these questions:

  • What does the consumer feel?
  • What is the consumer facing right now?
  • How can we connect as a business?

Our content can shape the relationship

Our content can shape the relationship we have with our consumers. We use tone and personality and the consumer then responds to it. It’s important to:

  • stay relavant, stay informed (webinars, workshops, networking events, speak to your audience)
  • humanize your business
  • ask questions (use surveys – this will eliminate assumptions)
  • answer questions (use real Q&A here to share with the community)
  • share how you can help meet a need – *** Keep your content digestable info, bullet points will help led the reader, if they are curious about more they can contact you (DM or E-mail)
  • use clean graphics and nice photography to help compliment your message – this anchors those topics into your website and your social media feed
  • try an A/B testing to see what’s the most effective approach – look at the data and compare and try it again, see if it still works

Consider These Shifted Verbal Cues to Master CTA’s (Call to Actions) with Empathy Marketing:

Let’s Try Something New

Say YES!

Let’s Get Curious

Join the Conversation

Share Your Story

Are you interested to learn more?

let’s get coffee

Google Analytics 4: Understanding the Customer Journey

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Have you heard of the next big wave in consumer analytics tracking?

Google Analytics 4 (GA4) takes us into an exciting time for marketing and sales professionals. GA4 allows us to dive deeper into our understanding of consumer behavior. GA4 allows us to analyze key items in the life cycle of an event measuring value by, what content engages a user to come to the site initially, what leads to abandoned shopping carts, and more. Being able to understand the customer journey more intimately will allow marketers to discover what trends consumers are looking for in their digital experience and better serve them.

We live in the digital age and with that comes ever-changing regulations and security protocols. End users are making more demands for control of their privacy. Users demand privacy on how their data becomes used, tracked, and stored on websites. The amount of data generated and available across websites and apps is staggering and constantly increasing.

Google Analytics 4 logo on computer image

There needed to be a new solution to account for this. GA4 creates instant web and app property data. App and website data will now measure using event-based (any specific occurrence on a website) rather than session-based data. This allows us to isolate many events across a user’s experience on a website or app, rather than one session. This provides a more complete and accurate understanding of the customer’s journey on various devices, from a brand-new site visitor to a repeat customer. The data and insights we now can pull with GA4 properties allow your business to scale and work with cookie/cookieless sessions

GA4, designed to replace dated technology on Universal Analytics (UA) and Google Analytics 360 (GA360), will stop collecting data on July 1, 2023. Additionally, GA360 will stop collecting data on July 1, 2024.

A Few Key Insights on Google Analytics 4

  1. Better Tracking: With Google Analytics 4, you can track more types of user interactions on your website. Whether it be scrolling or engagement with videos. This gives you a more complete picture of how people are using your site, which can help you make improvements.
  2. Easier-to-Use Interface: The GA4 interface is designed to be more intuitive and user-friendly than previous versions. This makes it easier to find the information you need and understand what it means.
  3. Enhanced Insights: Google Analytics 4 uses machine learning to provide insights into user behavior and trends. This means you can get a better understanding of what’s working on your site and what’s not, and make changes accordingly.
  4. Cross-Device Tracking: GA4 allows you to track users across multiple devices, including desktops, tablets, and smartphones. This is becoming increasingly important as more people use multiple devices to access the internet.
  5. Future-Proofing: Google Analytics 4 is designed to be more flexible and adaptable to changes in technology and user behavior. This means you’ll be better equipped to keep up with changes in the digital landscape. By doing this, you can stay ahead of the competition.

Overall, Google Analytics 4 is a powerful tool that can help you make data-driven decisions to improve your website and grow your business.

Getting Started

Getting started with GA4 is easy for any small business owner. It requires only getting an account set up and adding the tracking code to your website. After this, it’s all about setting up conversions and determining what items are most important to you for measuring. What is a conversion? They are any measurable event or action the user takes on your website, including page views, filling out forms, buying products, and more. There are more reports than ever available with the launch of GA4 from general overview reports to more in-depth items on customer engagement, monetization, and acquisition. Read more from MonsterInsights on how to get started with GA4 on your WordPress site, conversions, and the reports available to you.

We can’t wait to see what the next few years have in store for analytics. All the insights are immediately at the fingertips of marketing and sales departments all over the globe. What are you going to track first? What strategic decisions are you hoping to make for your business? Email us at hello@transcendideas.com today to learn how we can help you make the transition to the latest technology available in analytics tracking with Google Analytics 4!

Traditional Marketing Ideas (Clubhouse/Spaces)

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I was in a Clubhouse room called: “Old School Marketing” and it blew me away how important going back to basics in your marketing truly is. Check out the next set of audio rooms I will be hosting on this very topic in the coming weeks. In the meantime here are some ideas to stew on..

Traditional Marketing Ideas:

In no particular order of course, but consider these ideas to implement:

  • Word-of-mouth
  • Schedule a cup of coffee or lunch with a work colleague, even your competition to discuss business
  • Mailers
  • Handouts (flyers, rack cards, business cards)
    • Pin up in bulletin boards! – Make a list of these locales that accept those physical marketing tools
  • Stickers (clever approach – catchphrase, coolness)
  • Showing support for a charity/nonprofit organization
    • A certain % of sales goes to charity in a certain time frame
    • Sponsor an event or a sport in your town/city
  • Join the Chamber of Commerce – make connections, take advantage of ALL they offer you!
  • Contests for all ages (art, name mascot, etc.)
  • Handwritten thank you notes
  • Thank you gifts for your bigger clients
  • Exclusive sales to your most loyal customers
  • Holiday cards
  • Networking
  • In-person events – Hold in-person workshops (educate, inform, engage – build trust)
  • Community calendars for events you are hosting
  • Print ads in local newspapers
  • In-store signs (sandwich boards)
  • Takeaways: Bumper stickers, stickers, branded water bottles
  • Name tags – custom name tags, wear your logo and name (perhaps pronouns too) to remind people what you are about!
  • Movie theatre ads – Slides or videos of local businesses
  • Post-it notes – custom couple with your business card (good leave behinds)
traditional marketing ideas

Photo by Marissa Grootes on Unsplash

“Create social proof through that localize medium!”

Heather Cox
traditional marketing ideas

“Tried and True” Marketing Ideas

Going back to the “tried and true” methods of marketing can be just what you needed to revitalize your connection with your audience. I am all for digital marketing, it’s predominately what I do but there is something to be said for that personal touch to make a connection. When we build relationships we are developing trust and communicating and we can’t always lean into digital technology to do that.

These marketing ideas are meant to be approached “in tandem” with digital marketing! Don’t discount the basics and ask yourself what you can you use in Q4 and what could you utilize in your marketing strategy for 2023.

Join the Traditional Marketing Ideas Conversation

Join Heather for a Clubhouse Room AND Twitter Spaces on “Old School Marketing Ideas.” All conversations will be recorded so you can listen in at a later time to learn a bit here and there. We will not be focusing on digitally marketing.

Clubhouse
“Old Skool Marketing for Biz and Nonprofits”
Wed, Oct 19th at 11:15 am MDT

Listen to the Replay

Twitter Spaces
“Old Skool Marketing”
Wed, Nov 2 at 11:30 am MDT

Join Twitter Spaces

The Power of the Word-of-Mouth

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The Power of the Word-of-Mouth

The definition of word-of-mouth is the passing of information from person to person using oral communication.

This is arguably the most powerful organic and the oldest marketing tool. We make decisions based on others’ thoughts and experiences. As consumers, we love to discover new things and experience them for ourselves. But beforehand we take in recommendations. Whether it be a place, a cup of coffee, a vibe, a trail to hike, a dish, a view, a life hack, we generally hear about those special insights from the ones we know and trust.

Photo by Brooke Cagle on Unsplash

Build a Good Reputation as a Business

The famous Huckleberry Milkshakes are only found at Victor Emporium. 

We also take into account the word of strangers. That’s why I urge my clients to claim a business listing. If your business has been “on the map” so to speak Google or Bing may already have you pinned. If so, you can claim a business like yours with ample proof that is your business.

There is a big benefit of claiming your business listing. Once you’ve done it it can help receive more attention through customer reviews. Ideally, you have good reviews and not too many poor ones. Believe it or not the negative ones may not always deter people. You can never guarantee satisfaction from everyone. But you can encourage your patrons that are pleased with your service or product to leave you a review. It’s all about building that good reputation in town.

Superlatives

Another fabulous and organic way to build a good reputation is to be on the “Best of” list in your town/city. The public can cast a vote for their favorite nominees. The results can be such a great way to rope in more business.

I have personally been through so many hairdressers over the past 11 years in Jackson, Wyoming. My hairstylist has ranked Gold and Silver for the Best Hairstylist in Best of Jackson Hole for many years in a row and for good reason – she’s fabulous with hair!

Influencers
Photo by Nadine Shaabana on Unsplash

Social media has changed the way we share our experiences. Capturing photos and videos instantly, geotags, and hashtags help tell the story. Word-of-mouth takes on a whole new meaning when it’s shared on social media. You can pay influencers to share your product or place of business with their followers. This direct influence can help capture even more potential clients.

Influencer marketing is a kind of social media marketing that uses plenty of help through endorsements and products mentioned by influencer individuals. These individuals have a dedicated social following and are considered experts in their particular area or niche. 

Henny Yeshanew, Entrepreneur.com

Through influencers, word-of-mouth is proven to still work but just on hyperdrive. This more dynamic way to story tell is faster and proven to take flight with metrics to back it up. The metrics are measuring engagement, clicks, views, and ROI. You may think that the more followers the more influencer has the better but that’s not necessarily the trend of the Influencer appeal is heading. In 2022, the trend of micro-influencers can be considered experts in their particular area or niche can generate a more reliable return.

Some actionables, the next time you get a haircut:

  1. Find the salon on social and give them that “social currency” with a follow. Mention them in an Instagram story with your new hairdo.
  2. Leave a review on their Google listing. Share a photo if you are able.
  3. Share the “word-of-mouth” by telling a friend your experience.

Coincidentally, I just got a haircut from a new hairdresser in Victor, ID near our new house and I am so pleased. I will do ALL 3 because Mandii Caldwell with Joy Daniels Salon did a fabulous job, she’s professional and friendly. And from one fellow mama and female entrepreneur, I am all about amplifying her and her business.

Interested in learning more about the power of word-of-mouth, let’s get coffee to chat about other ideas.

Content Overload

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If you have internet you must be feeling the same content overload that I feel.

Since the pandemic began in early 2020 I recalled seeing my inbox implode with emails almost immediately. Everyone, I mean everyone wanted to fuel connection. The trouble with too much too often is the overload conundrum. My inbox becomes a sea of emails I don’t have time to read, it becomes noise. And I am one of those folks that loves to keep my number of emails unread very low. I mean low, like 2 to 5. Work email especially. I flag them or star them to keep myself accountable to tasks that need my attention. But for the most part I skim through emails to make sure I don’t miss important deadlines, obligations, appointments or events. With “content overload” it sure makes it difficult to reach your audience.

What makes your email campaign content stand out without the content overload?

  1. Frequency: If your emails are being scheduled out with great succession that surely can make it difficult for your audience to: a. stay on top of what you already sent them AND b. care about what you sent them.
  2. Attention Grabbing: Have your subject line standout among the sea of emails. I’m a fan of emojis!
  3. Unique content: Share something NEW and exciting with your audience. Don’t tell them something they already know, this keeps them more engaged.
  4. Relevant content: Stay relevant to your audience. If they can’t relate to your content they will unsubscribe. Note: Unsubscribers are doing you a favor. Don’t waste unnecessary time on trying to capture their attention they’ve made their choice to step back and that’s okay, it’s not personal.
  5. Simplicity: Keep your emails short (dear God). Your audience will likely not read your lengthy email that has no photos or icons, or colors to break up the monotony of reading your boring email. Sorry to be so blunt but it’s true. We folk have a short attention span, let’s keep it short and sweet. Gifs (moving images/graphics) do help keep the eye interested. Be sure to use alternative text to reach your audience that use screen readers. The alternative text helps describe the images on your emails, website and now social media imagery too.

Providing Humanity in Marketing

  1. Elicit (positive) emotion, especially connection: If you just flip on the news, you are inundated with content that elicits fear, negativity and division. Phew, let’s not use that same influence here in their inbox. Help solve a problem, bring positivity to the inbox, share goodness and inspiration. The very last thing you want to do with your messaging is for it to become someone else’s white noise. If you can accomplish connection in your emails, that’s something special. Societally many of us have felt disconnected but if you can help even for a moment to inspire your audience feel connection you’ve accomplished something truly amazing.
  2. You are NOT for Everyone: Release the idea that you are for everyone. It is an impossible expectation to have when deploying your marketing strategy. Focus on your sweet spot bullseye audience and allow for your inbound audience to discover you.
  3. Allow for Discovery: Again, help solve a problem, educate your audience, and inspire them to make a decision about your business. What I have found is that individuals love “discovery” of new businesses and products. Allow for that discovery to happen by sharing your content piece meal through your social media posts, blog posts, and newsletters. That inbound audience will follow the breadcrumbs and make their decision on purchasing from you based on that important groundwork.

Honor where you are

I attended a ED (Executive Director) Roundtable event with Jackson Hole community yesterday and I felt inspired by the presenter. Paige Curry, ED of Astoria Park Conservancy is taking a step back from social media as she recognizes the “content overload” and quite frankly I respect that. She claimed as a mother she doesn’t have time for catching up with everyone right now and needs a personal break. She felt perhaps her audience felt the same. I thought to myself, “Amen, sister. Amen.” In fact, many of the takeaways from her leading of this ED Roundtable inspired this blog post. Thanks Paige!

On a personal note, staying up night after night glancing at my phone has just stopped working for me. It kept me stressed and “on” too much. When you work for yourself or when you work remotely you can easily get sucked into the never ending to-do list that looms. Put down the device and walk away. I am typing this last sentence and shutting my laptop because the next thing on my list can wait until tomorrow.

Good-bye, content overload.